1.
Credit card transactions processed on one day must be entered in
FSKU by the next working day. If the transaction occurs on a Saturday or
Sunday, the deposit should be made on Monday.
2.
Credit card transactions must be processed using the point of
sale machine.
3.
Telephone authorizations will no longer be accepted unless
required by the authorization company by a message on the point of sale
machine.
4.
Voids can only be done on the same day as the original
transaction. After the original transaction day, you must process as a
return.
Instructions
When a customer is paying
with MasterCard, Visa, American Express or Discover:
1.
Check the expiration date on the card. If the card has expired,
do not accept it.
2.
If the customer has the credit card, use the electronic data
center terminal
Magnetic Swipe Entry
1.
Position credit card with magnetic stripe facing away from you.
Run card through "card reader" from top to bottom.
2.
Verify the customer's account number, press ENTER and key in
transaction data as guided by the terminal display. After keying each
transaction, press ENTER.
3.
After the sales receipt prints, have the customer sign the
receipt. Enter the KUID number, invoice number or brief description of the
charge being paid on the three lines provided. Give the customer the yellow
copy and keep the white copy.
Manual Entry
1.
Press clear, then <1> . . .
2.
Key in transaction data as guided by the terminal display. Do
not proceed faster than the display menu will proceed. After keying each
transaction asked by the terminal, press ENTER.
3.
Staple the yellow copy to the bill if this is a mail-in payment.
If the customer is present, get a signature on the receipt; then give the
yellow copy to the customer and keep the white copy. If the customer is not
present and the credit card information was received over the telephone, on
the signature line enter "TO" (telephone order); if received by
mail, enter "MO" (mail order).
4.
If you get a message on the terminal to "Call Center",
and your merchant number begins with '09', you will need to call for a voice
authorization at 1-800-3214009. You will need to give the merchant ID number
and all card information. Write down the authorization code given you. On the
terminal, press (5) and then (2) for post authorization. Again slide the card
through or hand enter the customer's account number, press ENTER. This will
capture the transactions and the sales receipt will print.
5.
To void a transaction, (only on the same day), if you approved
the wrong amount, press (5) then (3).
6.
Slide the card through or hand enter the customer account
number, press ENTER. Key in the void amount, press ENTER. Key in the
reference number on the credit card slip, press ENTER. The terminal will
print a void sales receipt in red. Staple this receipt to the original
receipt. You can now enter a new sale at the correct amount.
Balancing Point of Sale Transactions
1. At the end of the day
you need to run an audit list (Batch Detail Report) of each terminal. Press
ENTER +(3) + (1) + ENTER. This will give a printout of all transactions
posted on that terminal and a total amount in sales. From the white sales
receipts, run a tape on all totals. This total should match the total from
the audit list.
2. Make a deposit entry
for each terminal, listing each batch for that terminal and total amount.
3.
Credit card transactions processed on one day must be entered by
next working day. The 24hr. HELP Line number is 1-800-862-6277
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