FAQ

Departmental Deposits

Payment Questions

TMS Payment Plan

Departmental Deposits


How do I get the pre-printed deposit tickets?


Send an email to the Bursar’s office requesting more (bursar@ku.edu). If your department is one that has the department id pre-printed on the deposit tickets, please provide time to have the order reprinted.



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How do I get the deposit bags?


Deposit bags can be picked up in Strong Room 21/23.



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What needs to go into the deposit bag?


The bag remains sealed until it reaches the bank. The bank only needs the deposit coins, currency and check and white copy of the deposit ticket. The bank will discard all other items. (Example: notes or reports)



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Can I put multiple deposits into one bag?


Yes, multiple deposits can be added to one bag. Be sure that the deposit tickets can be associated with the correct cash and checks.



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The bag number is alpha-numeric (DD1234567). What do I key into my deposit transaction?


Only the numeric (1234567) information is requested on the deposit transaction.



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What information do I need to write on the deposit ticket?


The deposit ticket should include the total amount for coin, currency and checks. This information can be found summed on the Deposit Approval panel. Individual checks do not need to be listed. Also write on your deposit ticket the Deposit ID number for your transaction.



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Where do I return the deposit bag with my deposit?


The deposit bags are to be dropped off in the lock box on the loading dock – backside of Carruth-O’Leary Hall or behind Strong Hall(north side) near the Stop sign.



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What reports do I need to run?


Reports are run for the benefit of your department and are not to be submitted with your deposit. Various reports are available to be used for reconciling deposits to month end reports.



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Can I get other report formats or data on my deposits?


If the current reports and queries do not meet reporting needs, please contact the Financial System Administrator to discuss additional report formats.



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Do I need to provide details in the financial system on my deposits?


Providing details on checks is optional. Each deposit requires a minimal breakdown of coin, currency, checks and different credit card types. Beyond that it is a business decision if the details are added to the transaction or possibly tracked outside the financial system. Queries are available to extract detailed information.



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How do I input returned checks into the Departmental Deposit System?


Submit a Bank Adjustment deposit referencing the deposit ID from the original deposit of the returned item.



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How do I handle rebates, refunds from vendors, and other non-revenue income?


These should be handled as reduction of expenditure line items referencing the original cost center (all expense numbers start with a 1). Make sure that you check the reduction of expenditure box.



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Can one deposit split money between cost centers?


Yes, just use the add lines button and input the new information.



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How do I cancel a departmental deposit?


Click here to access the cancellation requests page.



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Payment Questions


How do I (student) obtain an access to the Enroll & Pay system?


Enroll & Pay uses the same ID and password as the one you use to obtain your grades online. For questions or assistance with this process, please contact the Computer Center Help Desk at (785) 864-0200.



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Can I create online access for another person?


Students can create a separate Authorized User account for other persons by selecting Authorized User Access in the Personal Information area of Student Center in Enroll & Pay. The system will assign a special password called a PAYER KEY that the student will give to the Authorized User. The Authorized User (other person) may view your account balance and make payments online only. Once the student creates the Authorized User access, the Authorized User can login immediately. The Authorized User will login at https://sa.ku.edu and type PAYER (case sensitive) as the online ID and payer9* (case sensitive) as the password in the top login area. The Authorized User will then select Self Service>Campus Finances> Account Inquiry. The Authorized User will then enter the special PAYER KEY password and the student's seven digit ID to access the student's account information and process online payments. Student should not share their student password with anyone as that person could change enrollment, see grades, and other personal information.



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Why won't you give me information regarding my child's account? I pay the bill.


A federal law under the Federal Educational Rights and Privacy Act (FERPA) requires that students provide written authorization to the Bursar's Office before we can release financial information to anyone. We understand that many parents, spouses, or other individuals pay or need to discuss charges on a student's account. To assists students who want the Bursar's Office to communicate with other individuals, the student must complete and deliver the Financial Information Release form to the Bursar's Office. This form is available through this website on the main page by selecting FORMS. The form is also available at the Bursar's Office reception desk in Strong, Room 21/23.



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I did not receive a bill in the mail. Where did you mail my bill?


The University of Kansas does not mail paper invoices to students. Instead, students will be notified by email that a new eBill has been generated on or about the 21 st of each month. To obtain your eBill, login to Enroll & Pay then select Self Service> Student Center> under Finances> Account Management> View/Print Bill.



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I get an error when I enter the amount I want to pay online?


When entering in the amount to pay online, do not enter dollar signs or commas.



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What happens if my credit card is rejected?


When an attempt is made to process a credit card payment online and the transaction is declined, the student's account will be assessed a non-refundable $1.50 transaction fee each time a invalid (denied) credit card payment is attempted. Contact your credit card company to determine the reason for decline. For example, some credit card companies will NOT process transactions under $1.00 and will decline the transaction. Trying to pay with a VISA or other credit card not accepted by our system will cause a $1.50 charges to the student's account. Credit card processors charge KU a fee regardless of whether the transaction is successful or declined.



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Why is my online account balance different than my latest KU bill?


Bills are created on or about the 21st of each month. The bill is a snapshot of your account on the 21st. It is common for account balances to change due to new charges, payments, credits, or other adjustments. Your online account balance is updated daily and reflects the most recent activity on your account. You can view your current account balance and pay online at https://sa.ku.edu.



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How do I take care of a NPY hold?


Pay your account in full online through Enroll & Pay, Self Service> Student Center> under Finances> Make a Payment or at the cashier service windows, Room 23 Strong Hall. If you pay online, the system will automatically release your hold within one hour.



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I made a payment online. When will my account balance reflect the payment?


Enroll & Pay is updated each business day with new account balances. If a payment was made by 4PM through the online system, by mail, in-person at the Bursar's office, or at our lockbox processor, the online account balance will reflect the payment within one hour.



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If I disagree with a charge on my account, who do I contact?


Contact the department that has assessed the charge. They will be the only one that can explain or adjust the amount you are questioning. If your question has to do with tuition and related fees, please contact the University Registrar's Office. An appeal form is available on their website under Fee Petition: www.registrar.ku.edu.

ChargeDepartmentEmailPhone NumberWebsite
Tuition, related fees, late feesRegistrarregistrar@ku.edu785-864-4422www.registrar.ku.edu
Campus housing, meal planHousinghousing@ku.edu785-864-4560www.housing.ku.edu
Loans, grants, scholarshipsFinancial Aidfinancialaid@ku.edu785-864-4700www.financialaid.ku.edu
Payments, payment plan, due datesBursarbursar@ku.edu785-864-3322www.bursar.ku.edu
Beak ‘Em BucksKU Card Centerkucard@ku.edu785-864-5845www.kucard.ku.edu
Library FinesLibrarykulibrarian1@ku.edu785-864-8983www.lib.ku.edu
Health ServicesWatkinshealth@ku.edu785-864-9520www.studenthealth.ku.edu


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TMS Payment Plan


How do I enroll in TMS?


You can enroll by Web or Phone. Simply call 1-800-722-4867 to enroll over the phone or visit www.afford.com/ku.



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Does TMS have access to my KU account or prepay my KU account balance?


TMS does not prepay your bill nor does TMS have access to specific details on your KU account. KU does not automatically send student personal information to TMS (i.e. name, address, phone number); therefore, you should contact TMS to update personal information records as needed.



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Does TMS charge late fees or can they cancel my payment plan?


If TMS does not receive the required payment by the 5th of the month that the payment is due, TMS will assess a $40 late fee. In addition, your TMS account will be cancelled by TMS if payment is past due by 30 days. If this occurs, you will owe all outstanding amounts to KU immediately and be subject to KU late payment fees policy.



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When will TMS send my payment to KU?


TMS forwards amounts received to KU weekly. A recent payment to TMS may not be reflected on the KU ebill due to the date.



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Can I send my TMS payment to KU?


For proper credit to your TMS account, all TMS payments should be sent directly to TMS at Tuition Management Systems PO Box 645113 Cincinnati, OH 45264-5113. Remember to pay by the 1st of each month in order to avoid late fees.



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Do I have to update my balance owed to TMS if my KU account balance changes?


Compare the TMS balance due to your KU ebill each month. If it is determined that you owe more or less to KU than what is contracted with TMS, contact TMS at 1-800-722-4867 and ask TMS to adjust your remaining payments accordingly.



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What happens if I do not pay TMS or KU the full amount due on my KU account?


A hold will be placed on your KU account preventing you from enrolling in future semesters or receiving a transcript until your KU account is paid in full. TMS and KU will assess late payment fees when payments are not received on time. In addition, your TMS account will be cancelled by TMS if payment is past due by 30 days. If this occurs, you will owe all outstanding amounts to KU immediately and be subject to KU late payment fees policy.



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How can I verify that KU knows I am enrolled in the TMS payment plan?


A message will appear on the front of the KU ebill indicating you are paying through the TMS payment plan until the plan closes for the semester. As long as you pay the appropriate amount on time to TMS, you will not be subject to KU late payment fees.



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When is my payment due to TMS?


Tuition Management System payments are due on the 1st of the month. TMS assesses a $40 late fee on past due accounts. An account is past due on the 5th of the month the payment is due.



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What if I pay TMS more than the amount due on my KU account?


TMS will forward all payments to KU weekly. If a payment applies to your KU account that causes a credit balance to exist, KU will send an overpayment refund to you after the 50% refund period has passed for the semester. Refunds are sent to your bank account via direct deposit or to your billing or permanent address as listed in the Enroll & Pay system. You can setup direct deposit at https://sa.ku.edu - Student Services Center - Finances - Direct Deposit of Refunds. Addresses can be updated by selecting Student Services Center - General Info tab - Addresses.



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